Code
Most of my code is of course top secret stuff for my employer, though I maintain a few small open source projects.
A light-weight, high-level R interface for the box.com API
Statistical functions and tests for working with the Net Promoter Score
A package of my miscellaneous R functions
Talks
15 Years of Net Promoter: What Have We Learned?
– June 2015 Net Promoter Conference, Hotel Del Coronado, San Diego, CA
– Setpember 2015 EMEA Net Promoter Conference, Chelsea FC, London, UK
– Various ‘webinars’ for Satmetrix & partners
Satmetrix have been tracking Net Promoter Scores for some of the world’s largest business for over 15 years. To celebrate a nice round number, I pulled together a conference talk, covering:
- The history of the Net Promoter Score
- The impact of external events on NPS, from software eating the world, to the Global Financial Crisis
- How consumer demographics affect the NPS, and how cultural response norms can cause international variation independent of performance
Blogging with rmakrdown, knitr, and Jekyll
– October 2015, Bay Area R User Group, H₂0 HQ, Mountain View, CA
A short talk to try and persuade a room full of tired/slightly-drunk data scientists and statisticians to blog about their work (without leaving a scientific computing environment!). You may get more out of the accompanying blog post.
Research
I cooked up a few significance tests for the Net Promoter Score in my spare time, and The American Statistician were kind enough to publish them.
(If you don’t have access to academic journals, the pre-print is very similar to the published version, save for copious grammatical errors.)
Journal | arXiv:1601.07235 [stat.ME]
Writing
Business stuff for Satmetrix, fluffier stuff for the Net Promoter Network, and technical stuff on my blog.
Press
I’ve worked with the likes of USA Today, The Huffington Post, and The Motley Fool (though most interest comes from trade-pubs).